Excellent customer service

Order acquisition

Orders may come to you in different ways – by email, EDI, phone or online platforms. Your team needs to analyse and validate them before processing. Lanark helps you define opportunities to improve and automate the order intake process. As a result, confirming orders becomes a hassle-free process.

EDI

With Electronic Data Interchange (EDI), you reduce errors, fasten transaction processing, enhance accuracy and thus increase overall efficiency. Trust on Lanark’s experience to smoothly set up the EDI processes and tools for your organisation.

Order processing

Once you’ve confirmed the order to your customer, you need to process it. Do you have the goods on stock? Is it a make-to-order product? Can you meet your customer’s request? Lanark answers these questions with you and defines the set-up needed to:

• Run an effective available-to-promise (ATP) process
• Have the appropriate tools
• Turn orders into correct deliveries

E-commerce

E-commerce is a great way for your customers to order online. At Lanark, we are experienced in implementing e-commerce successfully. Not only do we set up the web shop, we also analyse and optimise your internal flows: from having the adequate stock levels to running smooth deliveries and handling returns.

Returns handling

Whether you run an e-commerce or work with returnable packaging, handling the returns in your company requires a specific approach. Here, the customer service department facilitates between your customer and your finance, procurement and logistics department. Count on Lanark to define the required processes and review your system set-up.